Department

Center for Information Technology & Services

Job Summary

Knowledge Skills and Abilities

• Working knowledge of systems such as Ellucian BANNER ERP, Cognos and other systems
• Working knowledge of IIBA BABOK, Six Sigma, PMI standards
• Skilled in writing functional procedures and functional systems development specifications
• Skilled in writing basic SQL queries
• Skilled in delivery of required knowledge
• Skilled in the use of standard Office applications on personal computers
• Excellent communication skills, verbal, written and inter-personal 

Essential Job Functions

• Assist the University as a liaison from CITS in the support of University information systems by maintaining and contributing a thorough knowledge of University systems and inter-system integrations from a functional, business process, and procedures perspective
• Create and maintain business process diagrams and procedures documentation of our customer business units and cross-functional business processes
• Assist in developing ad hoc business intelligence reporting
• Create written functional specifications and user acceptance test plans for application development projects
• Coordinate testing of system modifications, and implementation of new business and system procedures
• Perform end-user training of new functionality for system upgrades.
• Analyze business systems procedures; develop business process diagrams, functional procedures and data standards of related business functions within and between business units
• Work with functional users as a liaison from Information Technology Services to develop new procedures and system usage recommendations to meet changing business needs. Document functional business procedures and functional systems specifications
• Develop project plans, manage project implementations. Work with functional users and technical staff to understand and communicate business priorities, impacts, risks, and develop solutions, workarounds, manage priorities and expectations 

Qualifications

• Master of Business Administration or Master’s Information Systems
• 3-5years experience in Ellucian Banner ERP system 
• 3-5years experience in higher education administration